Refund policy

Return Policy

Last updated:16/6/24

At Pristine Remnants, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your order, we offer a straightforward return policy to make your shopping experience as pleasant as possible.

Return Policy Details:

  • Eligibility: Items must be returned within 30 days from the date of purchase.
  • Condition: Products must be in their original condition, unworn, unwashed, and with all tags attached.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
  • Non-Returnable Items: Items marked as final sale cannot be returned or exchanged.

How to Return:

  1. Initiate a Return:

    • Contact our customer service team at [customer service email] or call us at [customer service phone number] to initiate your return. Please provide your order number and the reason for the return.

  2. Prepare Your Return:

    • Pack the items securely in their original packaging, if possible. Include the receipt or proof of purchase and any additional documentation required.

  3. Shipping Your Return:

    • You will receive a return authorization number and instructions on how to send your package. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
    • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

  4. Processing Your Return:

    • Once we receive and inspect your returned items, we will notify you of the approval or rejection of your return.
    • Approved returns will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Exchanges:

  • If you need to exchange an item for a different size or color, please follow the return process to send back the original item and place a new order for the desired item.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer service team immediately at [customer service email] or [customer service phone number]. We will arrange for a replacement or refund as quickly as possible.

We appreciate your understanding and cooperation. Thank you for shopping with Pristine Remnants! If you have any questions or need further assistance, please do not hesitate to contact us.